Who We Are
This website is operated for Coastal Comfort Electric LLC, doing business publicly as Coastal Comfort Electric. The business provides electrical services in North Carolina, including Wilmington and surrounding service areas.
Privacy questions can be sent to coastalcomfortelectric@gmail.com or by calling (910) 622-8110.
Information We Collect
We collect information you choose to provide when you contact us, request service, or communicate with us.
- Name, phone number, email address, and other contact details.
- Service address, city, state, ZIP code, property type, and access or scheduling notes.
- Electrical issue details, project descriptions, safety concerns, preferred timing, and related job information.
- Call, voicemail, text message, email, form, chat, or AI receptionist information when those channels are used.
- Photos, testimonials, reviews, or project details if you choose to provide them or approve their use.
- Billing, payment, financing, or invoice information if a separate provider is used for those services.
Service Address Use
Service addresses collected through website forms are used for scheduling, customer records, dispatch, service delivery, job history, and related operational follow-up. We do not use service addresses for direct mail, customer match, remarketing, postal marketing, or other marketing purposes.
Website Forms
Website forms may ask for contact details, service address, service type, timing, and project details. By submitting a service request form, you ask us to contact you about that request and agree that we may use the information to evaluate, route, schedule, and follow up on the request.
Future form updates may include a required acknowledgement linking to this Privacy Policy and the Terms and Conditions. Marketing consent should remain separate from service request submission and should not be pre-checked.
Calls, Texts, Email, And AI Receptionist
We may contact you by phone, email, or text message about service requests, appointment reminders, scheduling updates, customer records, job follow-up, estimates, invoices, and related operational matters. We may also use an AI receptionist or call-handling system to answer missed or overflow calls, collect service information, and help route requests.
When you call a phone number listed on this website or in our advertising, we may use call tracking, call routing, call recording, call transcription, and AI call-handling tools. These tools may collect your phone number, call time, call source, call recording, transcript or summary, and service request details. We use this information to respond to requests, route calls, improve service quality, maintain customer records, measure advertising performance, and follow up about electrical service needs.
If a team member does not answer, an AI phone assistant may answer the call, collect service information, help route the request, and create notes or records for team follow-up. Call recording, transcription, AI voice workflows, and call disclosure language may vary depending on applicable North Carolina, federal, and other state laws.
With your separate consent where required, we may send SMS marketing messages. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to marketing texts is not required to purchase services. SMS marketing, automated calls, call recording, call transcription, and AI voice workflows are handled according to applicable consent and disclosure requirements.
Analytics, Cookies, And Similar Technologies
We use cookies, tags, pixels, scripts, and similar technologies to operate the website, understand website activity, measure marketing performance, improve lead quality, and protect the site.
The website uses or is expected to use Google Tag Manager, Google Analytics, Google Ads conversion tracking, Microsoft Clarity, Meta Pixel, and Microsoft Advertising/Bing UET. These tools may collect usage data such as page visits, device and browser information, approximate location, referring pages, form or call conversion events, and interactions with the website.
Google Analytics and related Google tools may use cookies and other identifiers to collect information about website activity and may process that information according to Google's policies. Microsoft Clarity may capture interaction data such as clicks, scrolling, and session replay-style information to help improve the website experience. Meta and Microsoft advertising tools may help measure ad performance and support remarketing or targeted advertising where enabled.
Advertising And Remarketing
We may use Google Ads, Google Local Services Ads, Meta advertising tools, and Microsoft Advertising tools to measure conversions, understand ad performance, and show relevant ads. These systems may use cookies, pixels, tags, or conversion events. If enhanced conversions, customer match, or similar features are used later, those practices must be reviewed and disclosed before they are enabled.
We do not use service addresses for ad targeting, customer match, remarketing, or postal marketing.
Service Providers
We may share information with vendors that help operate the business and website. These may include website hosting, security, analytics, advertising, call tracking, form handling, email delivery, SMS delivery, CRM, field-service, scheduling, dispatch, payment, financing, invoicing, and automation providers.
These providers may include Housecall Pro, Google tools, Microsoft tools, Meta tools, Vercel, Emailit, Vapi, the Ringtone call tracking app, and call tracking or phone infrastructure such as Ringtonic or Twilio.
Payments, Financing, And Third-Party Links
If online payments, deposits, financing, invoices, maps, videos, reviews, or scheduling widgets are added, those services may collect information under their own privacy policies. This website may link to third-party sites or embedded tools that we do not control.
How We Use Information
We use information to respond to requests, schedule service, maintain customer records, perform work, improve the website, measure advertising, prevent spam or misuse, communicate with customers, and operate the business.
How Long We Keep Information
Customer, job, communication, analytics, and advertising records may be kept for business, accounting, warranty, reporting, legal, and operational reasons. Exact retention periods must be confirmed during legal and operations review.
Security
We use reasonable administrative, technical, and operational safeguards for website and customer information. No website, email, phone, text, or third-party system can be guaranteed completely secure. If a security incident occurs, Coastal Comfort Electric LLC should review applicable North Carolina and federal breach-notification requirements.
Your Choices
You can contact us to ask about your information, request a correction, update communication preferences, or opt out of marketing messages. For SMS, reply STOP to opt out or HELP for help where supported. For email marketing, use any unsubscribe option provided or contact us directly.
Browser, device, and advertising settings may let you limit cookies, analytics, or interest-based advertising. Some website features may not work the same way if cookies are disabled.
State And Legal Review
The business is based in North Carolina and primarily serves North Carolina customers. North Carolina law, federal consumer protection rules, FTC advertising/email guidance, FCC/TCPA text and call rules, and other state privacy laws may apply depending on how the business markets to, serves, or collects information from residents of other states.
If California, Virginia, or another comprehensive state privacy law becomes relevant because of targeting, volume, or business practices, additional disclosures and request processes may be required.
Children's Privacy
This website is intended for adults seeking electrical services. We do not knowingly collect personal information from children under 13.
Changes To This Policy
We may update this Privacy Policy when our website, tools, service providers, communication practices, or legal requirements change. The updated date above should be revised whenever changes are made.
Contact
Coastal Comfort Electric LLC
coastalcomfortelectric@gmail.com
(910) 622-8110